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Resume

Experience

2024 - present

Web & Digital Analyst

City of Calgary, CSC

I optimize content while designing and building web pages for the City's internal and external websites. I collaborate with communicators and web strategists to support projects and campaigns.

2022 - 2024

Web & Analytics Coordinator

Southern Alberta Institute of Technology, Marketing

I aligned content, photography, videography, development and design to ensure a memorable online experience. I ensured digital initiatives were continuously tracked, measured, evaluated and adapted.

2019 - 2022

Administrative Assistant

Southern Alberta Institute of Technology, Communications

I provided support to the Communications team, including managing the support inboxes of both the intranet and sait.ca, completing page creations and edit requests, and developing and designing various collaterals, including social media content and communications materials.

2019 - present

Customer Success Guru

Southern Alberta Institute of Technology, Communications

I manage clients account and support inboxes, create content for social media channels and websites and coordinate with regional fulfillment partners to ensure customer satisfaction.

2016 - 2019

Customer Success Director

Grype Solutions Inc.

I managed projects using agile project management from planning to completion to providing ongoing support. I onboarded new clients and managed existing accounts. I successfully grew projects and accounts by 200%.

2014 - 2016

Sensory Analyst

RGC Coffee Inc.

I managed operations, assisted with logistics and created marketing collaterals. I optimized internal processes that increased efficiency by 150%.

2007 - 2015

Managing Partner

Naked Sun Lifestyle Inc.

I managed retail accounts and developed and implemented marketing strategies.

Education

2023

Digital Marketing Institute
Certified Digital Marketing Specialist

2008

University of Asia and the Pacific 
Bachelor of Arts in Humanities with a Professional Certificate in Integrated Marketing Communications

Skills and proficiencies

  • HTML, CSS, WordPress site building, Drupal site building, Cascade CMS

  • Adobe: InDesign, Photoshop, Illustrator, XD, After Effects, Premiere Pro

  • Microsoft suite, Google suite

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Languages

  • English: Intermediate

  • Tagalog: Intermediate

  • Mandarin and Fookien: Beginner

  • Korean: Beginner

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